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MISSION OUT TERMS & CONDITIONS

Safety information and acknowledgment of risk

At Mission Out we want all our visitors to have an epic outdoor adventure, so safety is our priority.

As some of our activities involve risk, all visitors must read and agree to the following safety information and where necessary, undertake activity specific safety briefings before use – no exceptions!

• Mission Out is an unsupervised area. All children under the age of 18 must be accompanied and supervised by a responsible adult, who must ensure all in their care understand and follow the safety information and instructions. Anyone not following instructions will not be permitted to use the equipment and may be asked to leave, with no refund being given. On booking, names and dates of birth of all visitors must be given and updated with us if someone else is coming in their place

• Children under the age of 6 may not be able to take part in all activities for safety reasons or restrictions. Activities are not suitable for children under 3.

• You must be physically and mentally able to take part in activities. If you are in doubt, speak with a member of our team, however this is ultimately your decision as some activities are high up and require a degree of fitness and ability

• If you have a pre-existing medical condition that may affect your ability on an activity, or are pregnant, you must fully assess your suitability before taking part

• Equipment must not be used if you do not meet height or weight requirements

• If protective equipment is provided, it must be worn correctly for the duration of the activity

• With the nature of these activities, despite safety measures put in place, there is still a risk of injury which could range from a minor scrape, to broken bones and in extreme cases, death. By agreeing to this safety information you are acknowledging these risks

• Do not force others to do activities they are not comfortable with and do not push, pull or move others if they are struggling and need help – get a member of our team to assist

• If you see any damaged equipment, report it to a member of our team immediately

• No food or drink to be taken on any equipment or activity

• All equipment, protective clothing and items belonging to Mission Out to remain within the park

• Wear appropriate footwear and clothing for the weather and activities

• If we experience severe adverse weather such as strong winds, ice, snow or thunderstorms, Mission Out may be forced to close

• If we experience a period of adverse weather such as torrential rain, strong winds, ice, snow or thunderstorms, we may close The High Ropes, High Tower Jump Pillow and Adventure Golf until they are checked and deemed safe to reopen

• If instructed by a member of our team to exit an activity or piece of equipment, you should do so immediately

• Our team at Mission Out are not medically qualified, therefore not in a position to assess the capability of our visitors to use the equipment. It is the visitor’s responsibility to undertake such an assessment before taking part in any activities. We advise you to visit Mission Out prior to booking to undertake your own risk assessment.

Activity specific safety information

High Ropes


• This High Ropes activity is supervised by our trained instructors, however parents / guardians must be present at all times

• No access to the high ropes unless supervised by a high ropes instructor

• All visitors must attend the safety briefing before taking part, even if you have previously participated. If you are an adult supervising under 18’s, you must ensure they understand and follow all safety instructions and information

• You will be clipped on to the Belay safety system for the duration of the activity and must not detach this at any time

• There is a risk of injury when undertaking this activity – users must wear protective equipment correctly and at all times. Failure to do so will prohibit visitors from taking part in this activity

• The minimum height for this activity is 130cm (4ft 2). Maximum height is 193cm (6ft 3). Anyone not falling into these heights cannot participate in this activity

• The maximum weight is 120 kg (19 stone). Anyone exceeding this weight cannot take part for safety reasons

• Closed toe footwear, tied securely to be worn – sandals, pumps or open toe shoes are not permitted. Areas which the harness will cover, such as arms, legs and midriff must be covered. Shorts can be worn but must be long enough to prevent the harness from rubbing on the skin

• Long hair must be tied back to prevent it getting caught in moving parts of the system

• Any loose / large items of jewellery should be removed. Any loose items of clothing, or personal effects should be left in the lockers provided, to prevent them falling onto other
visitors

• This activity requires a moderate level of fitness and is physically testing – visitors must be confident they are able to participate

• All participants will be asked to complete a medical consent form before taking part. If you are suffering from a medical condition (including pregnancy) which may affect your ability to take part, or could result in injury to yourself or others, you cannot participate

• If instructed by a member of our team to exit the high ropes, you must do so immediately

• High ropes are an adventurous activity and have an inherent risk of injury. Bumps, bruises, cuts, grazes, sprains and strains are common, and we cannot rule out more serious injury and in extreme cases, death. By agreeing to these safety instructions you are acknowledging the risks involved and agree to abide by all instructions and wear protective equipment you have been issued, at all times

• In the unlikely event of an accident, or loss or damage to personal effects, you acknowledge that Mission Out will not be liable for any direct or indirect loss, damage or injury arising from, or in connection with the activity and you waive all and any claims against Mission Out

High Tower Jump Pillow

• Only jump from the tower when the air bag is inflated, dry and clear of others. Remove any loose or sharp items before jumping

• No access unless a member of our team is present

• Minimum height to participate is 120cm (3ft 9)

• Participants must first jump from the lower 3 metre tower, before being permitted to move to the higher levels of 4.5 and 6 metres. No running off any platform

• Only 1 person at a time – do not jump simultaneously with another participant from the same, or another level

• Land either on your back or bottom and cross your arms over your chest – do not do somersaults, back flips or dive headfirst. Do not tuck or curl up your knees

• Exit the airbag as quickly as possible after landing

Lake activities

• Children must be accompanied by a responsible adult on water activities at all times

• Do not overcrowd the rafts or ferry

• No swimming, paddling, jumping or diving into the lake

• Use of lifebuoys for emergencies only

Adventure Golf

• Allow visitors in front of you time and space to have their turn

• Do not swing the putter higher than knee height

• No climbing on obstacles or fencing

• Do not cross under the High Ropes Course

• Only Mission Out Adventure Golf putters are permitted – no golf clubs

• Return clubs to the designated area after use

Additional safety information

• Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from Mission Out, without any right to a refund. Tong GC reserves the right to make reports to the relevant authorities, which may lead to prosecution.

• No alcohol can be brought into the park and consumed. Any persons found possessing alcohol, or who appear to be under the influence of alcohol, may be refused admission to Mission Out or escorted from the site without any right to a refund.

• The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence will be refused admission or escorted from the site without any right to a refund.

• Mission Out is a smoke and vape free zone. Smoking and vaping is not permitted in any indoor or outdoor areas.

Cancellation / Amendment Policy

If you wish to cancel your booking and request a refund, you must do so 7 days prior. If you wish to make an amendment to the date of your booking, this must be done 24 hours prior.

If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help, please quote your booking reference. Refunds or amendments will not be given if you don’t attend on your booked date and we remain open.

Weather Policy

• Mission Out is an access all activities outdoor attraction and as such we may experience a variety of weather conditions and advise visitors to dress appropriately.

We will remain open if it rains!

• You will receive a reminder email 48 hours prior to your booking – at this point you are still able to amend your booking to an alternative date via your Digitickets account (subject to availability). Bookings can be amended up to 24 hours before your visit.

• If we experience serious adverse weather such as strong winds, ice, snow or thunderstorms and Mission Out is forced to close, we will offer a full refund or the option to reschedule your visit. We will email all visitors as early as possible.

• If we experience serious adverse weather and the park remains open, but are forced to close The High Ropes, High Tower Jump Pillow or Adventure Golf for longer than 2 hours, we will issue a half price voucher to be redeemed against your next visit. This can be booked online and the voucher must be presented on entry

• In the event of serious adverse weather and you have booked a cabin, your booking can be moved to an alternative date by giving 24 hours’ notice, or a refund issued if cancelled 7 days prior. If Mission Out is closed we will offer a full refund.

• If you have a party booked and Mission Out is forced to close, we will offer a full refund or move your booking to an alternative date, subject to availability. If the High Ropes, High Tower Jump Pillow and Adventure Golf remain closed for longer than 2 hours, we will issue a half price voucher to be redeemed against your next visit

General

• Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents.

• Customers vehicles are not permitted to remain in the carpark after Mission Out or the garden centre closes and the gates are locked.

• Pets or animals of any nature are not permitted in Mission Out except for guide dogs, hearing dogs and registered assistance dogs.

• No animal should be left in any vehicle parked at the centre. We will contact relevant authorities in relation to any animals that are left unsupervised or that are found to be in distress.

• For health and safety reasons, wheelchairs, prams and strollers are the only transport device permitted in Mission Out. Bicycles, roller-blades, skateboards or similar devices are not permitted within the park.

• Strictly no ball games at Mission Out.

• On entry to Mission Out, your hand will be stamped. This will allow you to return within the same day if leaving the site, visiting the Garden Centre or Grass Hoppers. Proof of booking may be required on your return.

Covid

• To minimise the risk of contracting the Covid-19 virus, it is in the interest of everyone visiting Mission Out to comply with the latest Covid Government guidelines.

• We will continue to have sanitising stations around the park and in our catering/retail outlets and encourage all visitors to sanitise on arrival.

• All our facilities and equipment will be cleaned and sanitised each day.

Mission Out Parties Ts & Cs

  • Parents/guardians remain responsible for and must supervise the children in their care at all times. At no time can children be left in the park on their own.
  • You will need to pay for the minimum number of children (6) on booking, which will be the deposit and this is non-refundable and non-transferable. Final confirmation of numbers and any dietary requirements must be made 7 days prior to your party by phone or email, with the final balance being paid for on the day, for your final confirmed numbers.
  • The maximum number of children per party is 12 and there must be a minimum of 2 supervising adults who will be permitted free of charge – any additional adults will need to pay the relevant entry fee and will have full access to all activities.
  • Invitations are included in each package and are available to download from our website here or by collecting from Mission Out.
  • As the party organiser you may arrive 15 minutes before the party is due to start, so that you can decorate your cabin and bring in your cake. We also would recommend your party guests arrive 15 minutes early to avoid any delay to the start of your party.
  • A member of our squad will show you to your cabin and brief you on safety information, the code to your cabin and be on hand if you need any assistance throughout your visit. They will bring your Eats and Treats at the pre agreed time and help with your cake if needed. For the Level Up package, party guests will be given a Slush and Ice cream token to collect from The Base or Refuel Hub when they are ready.
  • Unless you specify otherwise, we will provide plates and napkins
  • You are responsible for ensuring your cabin is vacated promptly after your allocated timeslot, along with all personal belongings. Please leave all items within the cabins and use litter bins provided.
  • You are welcome to stay in the park for the remainder of the day, but cannot leave any items or belongings in the cabin after your timeslot
  • If any siblings are accompanying a party guest, but not attending the party they will be subject to the normal admission fee and the Acknowledgment of Risk must be completed by their responsible adult, who must stay with them
  • We are able to cater for most dietary requirements, please advise us of any specific needs at least 7 days before the date of the party

Cancellation Policy

  • If for any reason you wish to cancel your party booking, please contact us as soon as possible. Unfortunately your deposit is non-refundable. If you contact us to cancel your party within 24 hours, the full balance will be due.
  • If you have a party booked and Mission Out is forced to close, we will offer a full refund or move your booking to an alternative date, subject to availability.  If the High Ropes, High Tower Jump Pillow and Adventure Golf remain closed for longer than 2 hours, we will issue a half price voucher to be redeemed against your next visit. We reserve the right to close or restrict access to some areas in adverse weather conditions for health & safety reasons.

Safety Information

  • We have members of our squad working around the park who can contact a First Aider if needed. In the event of an accident, please inform any member of our squad who will get a First Aider for you. An accident form must be completed.
  • We cannot accept any liability for loss or theft of personal items. You can leave in your cabin and ensure the door is locked or we have lockers available in The Base
  • To protect you and your children, we ask that you take photos and video of your children only, respecting the rights and privacy of other families in the park.